According to a study, 69% of managers find it hard to have difficult conversations at work with their staff. The truth is, it's the unspoken conversations that really disrupt the workplace. Most supervisors and even employers believe that if they ignore problems, they'll somehow go away but unfortunately, this is rarely the case. In fact, things typically go from bad to worse. The first step, according to Roberta, is to identify the objective of a conversation, as it helps to direct the discussion toward the conclusion or outcome you are wanting. In this interview, Roberta delves into the mechanics of how to deal with difficult conversations including how to start a conversation in order to increase productivity, and improve the work environment.
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